Blind spots
Opportunities, audiences and partners never surface, and assumptions fill the gaps.
Built for market reality.
The problem
Opportunities, audiences and partners never surface, and assumptions fill the gaps.
Ideas and investment move forward without the evidence to back them.
Stakeholders aren’t aligned, so momentum is lost at every hand off.
Teams pull back from growth audiences, and insight never turns into impact.
The four gaps stand between growth ambition and true growth potential.
Visible or unseen, every gap has a cost
The landscape
Shared expertise. Greater impact.
Across the ecosystem
Across all growth audiences
What insiders get
Built to support the full growth journey with tangible value for all.
Intelligence
130M+ validated consumer signals
Intelligence
Our suite of intelligence solutions. The research behind every insight we deliver.
Test ads at any stage with 400+ consumers across 7 segments and benchmarked against our 2.5M+ ad evaluation database.
Measure creator impact and brand fit on the social platforms where consumers engage with their content.
Validate creative in real media environments to see how they perform where audiences actually see them.
urVETTED Ads
Real consumers measure what makes an ad culturally relevant.
01
How authentically the ad reflects consumers’ identities, experiences and values.
02
How welcoming, respectful and affirming the ad feels to every audience.
03
Performance on brand and behavioral KPIs, from brand opinion to purchase intent.
Proven at scale
How it works
urVETTED Creator
Creator partnerships, measured by the people they’re meant to reach.
Still choosing?
Vet the creator with a post they made for another brand.
Already partnered?
Test the creator with sponsored posts for your brand.
urVETTED Media
Objective measurement for in-context creative and impact.
Step 1
We build adapted versions of the media environments your consumers experience.
Step 2
Static, video or playable ads appear at natural moments in the experience, just as they would live.
Built around your goals: compare one creative across platforms, multiple platforms with one creative, or more.
Step 3
Consumers rate each ad, and the platform itself, once the experience ends.
The result: an objective read on your creative, the context it runs in, and the impact it drives.
Relevance OS
Strengthen strategy, sharpen briefs, and inform smarter recommendations.
130M+data points
Built on our own data, never the open internet.
Ask the OS
Pick an example question to see a sample response.
What am I missing out on if I simply take my English ads and translate them to Spanish to reach my Spanish-speaking audiences? I am a QSR brand - challenger to the brands like McDonald's, Burger King, Wendy's.
Summary response
Simply translating English ads into Spanish gets you the language but costs you the culture — and for Hispanic consumers, culture is the currency. Across QSR advertising, Spanish-language creative that is purpose-built for Hispanic audiences consistently outperforms translated English ads on the dimensions that matter most to this audience: cultural authenticity, values resonance, and personal relevance. As a challenger brand in a category dominated by the giants, that gap isn't just a missed connection — it's a competitive opening you're handing back.
Proprietary data combined with industry insights · 130M+ vetted signals
We’re entering a category where White Non-Hispanic consumers are most current buyers. How can we tailor our product messaging to drive stronger persuasion with this audience?
Summary response
Among White Non-Hispanic consumers, persuasion in our ad testing follows warmth, energy and a sense of belonging, with a believable message behind them. Ads with a heartwarming or energetic tone, and ads built around community, convenience or value, outperform ads built on inspiration, status or heavy reassurance. The main way ads lose this audience is by feeling staged, so authenticity comes before any other tailoring.
Proprietary data combined with industry insights · 130M+ vetted signals
We’re preparing to present three early campaign concepts targeting Black and Hispanic Millennials. Give me a quick pulse check on which ideas could resonate most broadly and why?
Summary response
Concepts built on warmth, aspiration and multigenerational connection look like they could travel furthest across both audiences. Heartwarming, emotional and inspirational ads score above edgy or serious ones on overall inclusive resonance: heartwarming is roughly 8% higher with Hispanic audiences than edgy, and inspirational is roughly 5% higher with Black audiences. Energetic ads also hold up well, especially on purchase intent with Hispanic and Millennial viewers. Family and multigenerational casting tends to resonate, though the effect is strongest for Hispanic audiences.
Millennial Black and Hispanic respondents keep returning to authenticity. They praise ads that show "people who look like me" in a way that doesn't feel "pandery," and they reject ads that feel unrealistic to everyday life. Whichever concepts you present, the test I'd apply is whether the culture is lived-in and specific, not decorative. These are directions the evidence points toward, and your brand and market context should decide the weighting.
Proprietary data combined with industry insights · 130M+ vetted signals
Our financial-services brand wants to strengthen trust among Black consumers. Which values, experiences, and barriers should shape our approach?
Summary response
For a financial-services brand, trust with Black consumers is neither purely a messaging challenge nor a creative one — it is a credibility challenge rooted in a documented history of exclusion, compounded by a sharp sensitivity to performative representation in advertising today. The brands that connect most deeply are those that show up as genuine partners in wealth-building and life milestones, cast and portray Black people across the full spectrum of aspiration (not just struggle), and back their imagery with visible action and community investment. Get those elements right and trust follows; get the representation wrong and skepticism hardens fast.
Proprietary data combined with industry insights · 130M+ vetted signals
We want to improve marketing to people with disabilities — what accessibility needs and cultural considerations come first?
Summary response
Marketing to people with disabilities demands both a mindset shift and a craft shift — and the business case for getting it right is substantial. Research puts the global spending power of people with disabilities at $8 trillion, their discretionary income in the U.S. exceeds that of the Black and Hispanic markets combined, and they are more than 70% more likely to buy from a business that openly supports and hires people with disabilities. Yet advertising representation remains rare and often mishandled. The cultural and accessibility considerations that move this audience most fall into a clear hierarchy: first, treat disability as one human characteristic among many, not a defining tragedy or a feat to celebrate; second, be meticulous about language and visual framing; and third, embed accessibility into the execution itself.
Proprietary data combined with industry insights · 130M+ vetted signals
My media platform has deep connections with the Asian Gen Z audiences we target. How can I position my company and the value of our audience for our upcoming pitch with a QSR brand?
Summary response
Position your platform as the cultural bridge QSR is missing. Asian Gen Z viewers find typical fast-food advertising generic, and they rate it lower on authenticity and belonging than Gen Z overall. Pitch your ability to put culture, community and a sense of "this is for me" into the work, and offer to prove it with measurement. Asian Gen Z audiences were generally lukewarm on QSR advertising in our testing. They called it "a typical fast food ad", "nothing different from any other", or something that "doesn't have any impact on me". Several said they rarely pay attention to food ads at all. The scores show the same thing. Across QSR ads, Asian Gen Z rates authenticity about 27% lower than Gen Z overall, and about 21% lower than the general population. Their sense of belonging is about 20% lower than Gen Z overall. Their purchase intent is roughly in line with the general population, so the interest is there. The creative isn't converting it into connection. That gap is your pitch: this audience is already willing to buy, and the category isn't speaking to them in a way they recognise.
Proprietary data combined with industry insights · 130M+ vetted signals
Strategic advisory & leadership
Elite strategic advisory that converts intelligence, connections and opportunities into custom solutions for insiders’ unique business challenges and professional trajectories, supported by luminary experts in residence.
Connections
Where culture sparks connection—and connection creates opportunity.
Designed to bring members closer to culture, to one another and to the ideas shaping what’s next.
Every exchange is an opportunity to build meaningful relationships, gain new perspectives and experience culture in ways that spark connection, relevance and growth.
Immerse. Connect. Be inspired.
Impact
Year-round storytelling opportunities for Relevance Exchange and insiders to elevate their visibility and help guide the industry on culture-led growth.
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Elevate your executive profile through curated speaking opportunities at Relevance Exchange’s exclusive events and key industry conferences, where we help secure the stage for insider voices.
Podcast
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PR engine
An intentional year-round PR strategy that reclaims our voice in the industry trades, so the outcomes, best practices, trends and success stories are being told.
Our leadership
A lifetime of turning cultural change into lasting momentum — years of research, insight, strategy and industry leadership brought into one solution.
Founding Partner & Co-CEO, Relevance Exchange
Co-Founder, DMI Consulting and urVETTED. Former AIMM.
Founding Partner & Co-CEO, Relevance Exchange
Co-Founder, DMI Consulting and urVETTED. Former AIMM.
Founding Partner & Chief Transformation Officer, Relevance Exchange
Founder, CHANAVi Inc. Consulting. Co-Founder, LatinSphere Advertising.
The Relevance Exchange Podcast
Culture, relevance and growth — hosted by Lisette Arsuaga.
Backed by a world-class vetted bench specializing in
Join the insiders redefining how growth is built — and make cultural relevance a measurable business discipline.
Insider Access inquiries: Jennifer Woods · jennifer@relevancex.com